Quality Policy

Quality Policy

We always deliver the highest quality Products, Services and Solutions that ensure value and contribute to our customer’s success. We will truly excel in everything we do, thus meeting and exceeding our customer’s expectations.

We will do so:

  • By providing leadership to drive the continuous quest for quality at Stork Systems,

  • By developing and nurturing our Human Resources, recognizing that these are central to our line of businesses,

  • By following well defined and continuously improving processes to ensure that we achieve customer satisfaction consistently.

Quality Objectives:

  • Build Quality consciousness at all stages amongst all our Employees and associates.

  • Seek continuous improvement of the processes used in the organization with the intent of improving product & service quality and the cycle time for the product availability so as to ensure customer delight.

  • Delight the customer not only by meeting their stated needs but also their implied needs.

  • Demonstrate commitment to Quality first time, on time and every time in line with our policy of consistency in providing customer satisfaction.

  • Give the highest priority for resolution of customer complaints. Cycle time for providing root-cause analysis and initiating corrective measures less than 24 hours.

  • Have our employees and associates allocate nearly 2% time for training/updating of their skills.

  • Encourage development and empowerment of our Employee-Associates.

  • Individual departments within the company identifies their objective based on above Objectives. The Objectives are evaluated and improved upon to achieve continuous improvement.

  • It is the responsibility of the Management to ensure that all the staff members in the Sales and Marketing, Project Engineering & Customer Support departments understand the Quality policy and the Quality Objectives and the Quality Systems & Processes are implemented, constantly reviewed and improved upon.